Bristol Martial Arts Academy ("We") are committed to protecting and respecting your privacy. This policy (together with our terms & conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use our website and services. By accessing or using the website, you agree and consent to this Privacy Policy. The data controller in respect of our website is Bristol Martial Arts Academy. If you have any questions about this Privacy Policy, please contact the data controller.

Policy Key Definitions:

• "I", "our", "us", or "we" refer to the business, BBristol Martial Arts Academy.

• "you", "the user" refer to the person(s) using this website.

• UK GDPR means United Kingdom General Data Protection Act.

• PECR means Privacy & Electronic Communications Regulation.

• ICO means Information Commissioner's Office.

We may change this Privacy Policy at any time, at our discretion.

Your continued use of our website after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

This Privacy Policy is subject to and governed by the Bristol Martial Arts Academy Terms and Conditions.

How we collect Personal information about you

Directly from you when you provide it to us

When you submit your information via a contact form, make a purchase or request information from us, we will ask for things like your name, phone number and email address in order to fulfill your request. If you set up an appointment with us through our website, or otherwise contact us, you may also voluntarily provide similar information.

If you submit any Personal Information about other people to us or to our third party providers, you are responsible for making sure that you have the authority to do so and to allow us to use their Personal Information in accordance with this Privacy Policy (for example, by You asking for their consent).

From third parties

We may also obtain information through social media platforms. We take steps to confirm that information we receive from these third parties has been collected with your consent, or that these parties are otherwise legally permitted to disclose your Personal Information to us.

Automatically as you navigate through our website or during the time in which you utilise our Services

We collect information about how you interact with our website through the use of cookies, pixel tags, and similar technologies. Please view our separate Cookies Policy for more information on our use of cookies and similar technologies, how you can manage cookies and how we respond to Do Not Track signals.

Personal information we collect or obtain about you

The type of information we collect about you may include information such as:

• your name;

• your email address;

• your phone number;

• information about your computer (e.g. your IP address and browser type);

• information about how you use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on and your geographical location)

How we store and process personal information about you and the purposes for the collection and use

HighLevel is the Data Controller of all Personal Information collected through our website.

HighLevel is certified under the EU Data Privacy Framework, and operates on a secure cloud-based infrastructure that is designed to protect data at every level. Key features of this infrastructure include: Data Encryption: All data is encrypted both in transit and at rest using industry-standard protocols such as TLS (Transport Layer Security) and AES-256 encryption.

We use Personal Information that we collect about you or that you provide to us for the following purposes:

Functionality and Development of our Website and Services

We use information to provide, offer, and personalise the website and other services provided to you. Some information, like your IP address, is used to communicate with your device to provide network connectivity, measure usage levels on our website, diagnose server problems and provide security features. Other business purposes that depend on use of your information include data analysis related to testing, modifying, improving or developing new products, services and technologies, and to identify trends. Some website features may leverage artificial intelligence (“AI”) tools to enhance performance capabilities. We use cookies to make our websites operate, work more efficiently, and provide analytic information. Technologies similar to cookies, such as pixel tags are also used in connection with our website. For more information on our use of cookies, please read our Cookies Policy.

Customer Support, Website Updating and Reporting

Our Website may use information to provide updates and reports, and to check that the website is working properly. Update functions may automatically check your system to see whether files need to be refreshed, updated, or modernised, in order to provide you with the up-to-date security, versions, features, options and controls associated with your systems or devices. We rely on information to analyse performance and improve and maintain our website. We also rely on Personal Information you provide to us to provide you with customer support for our services, and to verify eligibility for promotional offers.

Phone calls, Email, WhatsApp and text marketing messages

Under the UK GDPR we use the consent lawful basis for anyone subscribing to our marketing mailing list. By taking clear affirmative action and submitting your details and freely clicking the consent box, you give us an unambiguous indication that we can contact you regularly with information and special offers about our services. We only collect certain data about you, as detailed in the 'Personal information we collect or obtain about you' above. We may call you and also send you marketing messages through the different channels. Marketing messages that we send may contain tracking code / tracked clickable links or similar server technologies in order to track subscriber activity within our marketing messages.

Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign. Any email marketing messages we send are in accordance with the GDPR and the PECR. Each email has an unsubscribe link at the bottom, which provides you with an easy method to withdraw your consent (unsubscribe) at any time. To withdraw your consent for us to send you WhatsApp/text mesages just respond to one of our messages at any time.

Information From Children

We do not knowingly collect, use, or disclose information from children under 18 years old. If we learn that we have collected the Personal Information of a child under 18 - we will take steps to delete the information as soon as possible.

If you are under 18, do not provide any information about yourself to us, including your name, address, telephone number or email address. If you become aware that Information of a child under 18 years of age has been provided, please use one of the methods provided under the 'How To Contact Us' section below.

Retention Of Your Personal Information

We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements and for other purposes described in this Privacy Policy. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Access, Correction to or Deletion of Your Information

If you would like to correct or update your Personal Information, or to request access to or deletion of your Personal Information, you may contact us by using the contact details provided under the 'How To Contact Us' section below. If you request a change to or deletion of your Personal Information, please note that we may still need to retain certain information for record keeping purposes, and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase, you may not be able to change or delete the Personal Information provided until after the completion of such purchase). Some of your information may also remain within our systems and other records where necessary for compliance with applicable law. At your request and where the law requires us to do so, we will confirm what Personal Information we hold about you. You may also have a legal right to obtain a copy of your Personal Information. You can make such a request by making a written request in one of the ways described in the 'How To Contact Us' section below. We will require evidence of your identity before fulfilling your request.

Data Privacy Rights

You can object to processing of your Personal Information, ask us to restrict processing of your Personal Information, or request portability of your Personal Information. You can exercise these rights by making a written request in one of the ways described in the 'How To Contact Us' section below. Similarly, if we have collected your Personal Information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect (1) the lawfulness of any processing we conducted prior to your withdrawal, or (2) processing your Personal Information under other legal bases. If you believe we are using your Personal Information in a way that is inconsistent with this Privacy Policy or for more information about your rights, contact your local data protection authority.

Advertising and Marketing Choices

We give you many choices regarding our use and disclosure of your Personal Information for advertising and marketing purposes. You may access or update your contact details and modify your communication preferences by using one of the methods provided under the 'How To Contact Us' section below. Please also note that if you choose not to receive marketing communications from us, we may still send you communications related to your purchases. Some advertising content is delivered through our website’s use of cookies and similar technologies. Our Cookies Policy includes more information on our use of such technologies for advertising and other purposes.

Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to our website, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organisations that are not operating on our behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure.
This includes: (a) any third party operating any site or service to which our website links – the inclusion of a link on our website does not imply endorsement of the linked site or service by us or by our affiliates; or (b) any app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer (such as Meta, Apple, Google, Microsoft, X, etc.) - including any Personal Information you disclose to other organisations through or in connection with us.

We respect your personal data. We do not share customer details with any 3rd parties.

How To Contact Us

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information for any specific processing activity, please contact us by emailing: [email protected] or by post to: Bristol Martial Arts Academy, 252 Central Park, Hengrove, Bristol, BS14 9BZ.